Our trained staff can help support and care for you after an operation, illness or provide support to adults living with a physical disability
Our experienced and highly trained support workers provide the highest quality of care to both patients and their families.
Every service user has different needs and we can help in providing the highest standards of home health care support in your own home.
"People were very positive about the kindness and reliability of the staff, with some being highly praised. Several people told us they would recommend Pure Heart to friends or other family members as they held it in high regard".
"People, and their relatives, were very happy with the care and support provided. People felt safe and relied on Pure Heart to provide staff who had the skills and knowledge needed and who attended on time. There were systems in place to ensure people did not miss their calls and people received consistent care and support from staff who had received appropriate training".
"The provider had good oversight of the day to day running of the service. They were honest and open about the issues relating to medicines we identified and began to address them as soon as we raised them. We were assured by their positive attitude which demonstrated a strong desire to improve and develop the service".
People, or their relatives, consented to their care and were able to express their preferences with regard to how their care was delivered. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems of the service supported this practice.
"The registered manager carried out person centred assessments of people’s needs and preferences. Care plans were clear and information was easily accessed by staff".